Join as an early Customer Success hire to build best-in-class customer retention for a rapidly growing healthtech SaaS platform. You'll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. This 360-role is crucial for shaping the post-sales experience and impacting product strategy.
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Customer Success Manager at well-funded healthtech SaaS platform
Are you a Customer Success Manager ready to make a significant impact at a fast-growing healthtech SaaS platform? Join as an early hire, shaping the customer experience from onboarding to renewals, and directly contributing to both customer outcomes and commercial growth. This is a unique opportunity to build a best-in-class function from the ground up, working with diverse accounts from self-serve to enterprise, and helping to eliminate musculoskeletal pain for millions globally. If you thrive in a dynamic, mission-driven environment, this role is for you!
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Location
London, United Kingdom
Compensation
£45k-£50k + Equity
Company
Confidential company
Role overview
About the company
Well-funded healthtech SaaS platform
What you will do
- Lead smooth, high-quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.
- Own renewals and upsell opportunities, proactively monitoring account health and contributing directly to revenue growth.
- Act as the voice of the customer internally, sharing insights that help shape product development and company priorities.
Who this is a fit for
- Possesses 3-5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.
- Is a self-motivated, autonomous self-starter comfortable in a fast-moving, early-stage startup environment.
- Is comfortable in a full 360-role, owning end-to-end customer relationships from SME to Enterprise accounts.
Why this role is remarkable
- Be an early CS hire, with the chance to bring ideas and significantly develop the function from the ground up.
- Join a fast-growing, well-funded healthtech platform backed by top UK investors, with meaningful share options.
- Contribute to a mission-driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.