You will join an ambitious team of 11-50 people as an early Customer Success hire, taking commercial ownership of 100-200 accounts. You’ll drive NRR by expanding usage from recruitment into employee development and retention. This is a hands-on role requiring strong discovery skills to build value-based relationships with senior HR stakeholders.
Customer Success Manager at Thrive
Thrive is seeking an expansion-focused Customer Success Manager to join their team of 11-50 employees. With 500+ customers already using their scientifically validated psychometric platform, this is an opportunity to own a high-volume portfolio and drive NRR through strategic growth. If you have 3+ years of commercial CS experience and a background in HR tech or people analytics, this remote-first UK role offers direct leadership access and a genuine seat at the table during a period of rapid growth.
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Location
London, United Kingdom
Compensation
£50k + Commission
Company
Thrive
Role overview
Software
Thrive Technologies provides digital inventory buying systems that reduce lost sales by at least 50 percent and greatly reduce the accumulation of dead stock for multi-location wholesale distributors, master distributors, and retailers. It leverages machine learning to identify root causes of lost sales and dead stock, monitors sales transactions and warehouse receipts, and interfaces with all ERP systems.[5][6]
What you will do
- Own a portfolio of 100-200 existing Thrive customers, managing the end-to-end renewal and expansion lifecycle to drive net revenue retention.
- Proactively identify growth opportunities within accounts by building multi-threaded relationships from day-to-day HR users to People Directors and C-suite budget holders.
- Lead regular business reviews that translate platform data into actionable outcomes like improved quality of hire and reduced employee turnover for senior stakeholders.
Who this is a fit for
- Has at least 3 years of experience in Customer Success or Account Management with a proven track record of maintaining NRR above 100%.
- Possesses deep domain knowledge in HR tech, talent assessment, or people analytics, and is comfortable navigating commercial conversations with senior economic buyers.
- Demonstrates strong discovery skills and a data-driven approach to proactively managing a high-volume book of business in a remote-first UK environment.
Why this role is remarkable
- Join as an early CS hire with a genuine seat at the table, directly influencing the function’s growth while working closely with the Head of CS.
- Represent a product that customers genuinely love, featuring a compelling expansion story built into its scientifically validated psychometric design for HR leaders.
- Enjoy a high-impact, individual contributor role with direct access to leadership and a commission structure tied specifically to your expansion performance.
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I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Thrive wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.