You will pioneer the adoption of agentic AI within enterprise HR teams, managing a high-value portfolio of 1,000+ employee accounts. As an early member of the CS team, you will drive the rollout of a cutting-edge AI layer, transforming how global organizations orchestrate workflows across HR, IT, and Finance.
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Customer Success Manager at Humaans
As a Customer Success Manager, you'll be at the forefront of the AI revolution, helping enterprise customers like Quantexa deploy 'Athena'—a pioneering agentic AI workforce. If you have 2-4 years of experience, a product-first mindset, and want to shape how global companies operate, this London-based role offers the unique chance to build the AI-enabled CS playbook from the ground up with market-leading compensation and meaningful equity.
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Location
London, United Kingdom
Compensation
Up to £70k + 20% Bonus + Equity
Company
Humaans
Role overview
Software
Humaans is a next-generation, AI-powered HRIS (Human Resources Information System) designed for high-performing, globally distributed teams. The platform automates the full employment lifecycle—including onboarding, offboarding, promotions, and compensation management—through flexible data models, deep integrations, and fast APIs. Humaans aims to remove manual HR work, reduce compliance risks, and enrich employee experience by acting as a central hub for employee data and streamlining HR-related workflows, enabling companies to scale efficiently while maintaining enterprise-grade security and compliance.
What you will do
- Partner with enterprise leaders to drive deep adoption of AI agents, conducting high-level workshops to transform their operational workflows.
- Manage the full customer lifecycle for a strategic portfolio, including onboarding, renewals, and expansion opportunities to ensure long-term success.
- Act as a critical feedback loop between enterprise customers and the Product/Engineering teams to influence the roadmap of the AI infrastructure.
Who this is a fit for
- 2-4 years of experience in Customer Success or Account Management, ideally within a high-growth startup or AI-centric environment.
- Product-focused and AI-curious, with a proven ability to explain complex technical concepts and implement AI tools to drive business value.
- Exceptional commercial acumen and communication skills necessary to navigate enterprise relationships and drive expansion within 1,000+ employee organizations.
Why this role is remarkable
- Shape the future of work by deploying Athena, a first-of-its-kind agentic AI workforce, to global enterprise customers like Quantexa and Manychat.
- Join an elite team backed by Tier-1 investors including Y Combinator, Pathlight, and the CEOs of LinkedIn and Stripe.
- High-impact opportunity to define the AI-enabled CS playbook under leadership from former global CS heads at world-class SaaS companies.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Humaans wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.