Lead client relationships for enterprise e-commerce brands, translating complex AI visibility metrics into actionable strategies. You'll drive retention, expansion, and collaborate with internal teams to ensure measurable success, acting as a key bridge between data insights and brand growth in an AI-first search landscape.
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Customer Success Manager at AI-powered e-commerce visibility platform
Are you a data-savvy Customer Success Manager ready to shape the future of e-commerce? Join a pioneering platform helping global brands master AI-powered search and visibility on major marketplaces like Amazon and Walmart. This is your chance to lead strategic client relationships, translate complex AI insights into actionable growth strategies, and drive measurable success for enterprise clients in a rapidly evolving digital landscape. Make a significant impact by guiding top brands through the shift to LLM-driven visibility.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
AI-powered e-commerce visibility platform
What you will do
- Own client relationships for a portfolio of enterprise e-commerce brands, ensuring retention and satisfaction.
- Lead strategic calls, presenting AI visibility insights and making actionable growth recommendations.
- Coordinate cross-functional teams to translate insights into consistent execution and oversee delivery quality.
Who this is a fit for
- 3-4 years in client success, brand management, or account leadership within e-commerce or marketplace agencies.
- Strong understanding of marketplace SEO, share-of-voice, and AI visibility metrics.
- Proven record of retaining and expanding enterprise clients and managing executive relationships.
Why this role is remarkable
- Shape how global brands optimize for cutting-edge AI-powered search and visibility.
- Work with enterprise-level e-commerce brands on pioneering generative optimization.
- Directly impact client success, retention, and expansion in a fast-evolving market.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.