As a Customer Success Manager, you will be the primary point of contact for our members, ensuring they receive exceptional value from our curated lifestyle services. You will manage the end-to-end customer journey, from onboarding to renewal, while leveraging data to drive engagement, reduce churn, and identify expansion opportunities in a high-touch environment.
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Customer Success Manager at growing consumer lifestyle platform
Are you a relationship-builder who thrives in high-growth environments? Join a well-funded consumer lifestyle startup in the heart of New York City as a Customer Success Manager. You will play a pivotal role in shaping the member experience, driving retention, and scaling a platform backed by top-tier VCs. If you are passionate about delivering white-glove service and using data to solve complex customer challenges, this is the perfect opportunity to accelerate your career in a fast-paced, on-site role.
Overview
Role overview
Company
About the company
Growing consumer lifestyle subscription platform
Responsibilities
What you will do
- Manage a portfolio of premium members, serving as their dedicated advisor to ensure long-term satisfaction and platform loyalty.
- Proactively monitor account health and engagement metrics to execute data-driven retention strategies and prevent potential churn.
- Collaborate cross-functionally with product and operations teams to voice customer feedback and influence the future roadmap.
Candidate profile
Who this is a fit for
- Proven experience in customer success or account management, preferably within a consumer-facing SaaS or subscription-based business.
- Exceptional communication and interpersonal skills with the ability to build rapport and trust with a diverse member base.
- A proactive problem-solver who thrives in fast-paced startup environments and is comfortable using data to guide decisions.
What makes it remarkable
Why this role is remarkable
- Join a well-funded startup backed by top-tier VCs that is redefining the modern consumer subscription experience.
- Work in a high-energy, on-site environment in New York City where your direct impact on member satisfaction and retention is visible daily.
- Significant opportunities for career progression as the company scales its operations and explores new market segments.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.