Manage a portfolio of high-impact customer experience programs for major UK brands. You will serve as the primary strategic contact, leveraging platforms like Medallia to turn raw feedback data into actionable insights. This hybrid role combines project delivery and consulting, offering unique ownership over both client outcomes and internal business operations.
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Customer Success Manager at Higher Oak Consulting Limited
Join a specialist CX consultancy in London and take ownership of customer feedback programs for major global brands. As a Customer Success Manager, you'll bridge the gap between data and strategy, using leading platforms like Medallia to drive real business value. This is a rare opportunity to join a small, high-growth team where you can influence company operations while managing a portfolio of blue-chip clients in retail and finance. If you have 4-6 years of experience and thrive on client impact, this hybrid role offers the perfect blend of consulting and project leadership.
About this role
Role overview
About the company
Higher Oak Consulting Limited
Growing London-based CX consultancy partnering with blue-chip retail and financial brands
What you'll do
What you will do
- Lead strategic client meetings and business reviews to ensure customers derive maximum value from CX technology platforms.
- Coordinate end-to-end project delivery for platform implementations and enhancements alongside technical teams and partners.
- Analyze complex customer feedback data to identify trends and generate actionable recommendations for executive stakeholders.
Who you are
Who this is a fit for
- Possesses 4–6 years of experience in Customer Success, SaaS consulting, or managing large-scale CX programs.
- Demonstrates a strong analytical mindset with the ability to translate data into compelling strategic narratives for clients.
- Has a proven track record of managing multiple complex projects and stakeholders simultaneously in a fast-paced environment.
Why this role
Why this role is remarkable
- Work directly with household names across retail, finance, and hospitality to transform their customer listening strategies.
- Enjoy genuine autonomy in a small, agile consultancy where you can shape your own role and contribute to new service offerings.
- Benefit from a hybrid culture that balances London-based collaboration with remote flexibility and a performance-based bonus structure.
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