Join an ambitious AI startup as our first dedicated Customer Success Manager in New York City. You will own the post-sale lifecycle, driving product adoption and aggressive expansion within our key accounts. This is a high-impact, scrappy role for a builder who thrives in fast-paced environments and wants to shape the CS function from the ground up.
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Customer Success Manager at Movo AI
We are looking for a hungry, scrappy Customer Success Manager to join a fast-growing NYC AI startup. Whether you were a founding hire at a YC company, an ex-founder of your own venture, or an early expansion lead at a vertical SaaS giant like ServiceTitan, we want your grit and ambition. You'll own the customer lifecycle and drive aggressive expansion for a team building the future of AI-driven operations. If you're ready to move fast and build the CS function from scratch in the heart of New York, this is your next big move.
About this role
Role overview
About the company
Movo AI
Building voice AI for small businesses
What you'll do
What you will do
- Lead end-to-end customer onboarding and implementations to ensure immediate value realization for enterprise clients.
- Identify and execute on expansion opportunities within your book of business to drive net revenue retention.
- Partner with product and engineering teams to translate customer feedback into new AI-driven features.
Who you are
Who this is a fit for
- A hungry, scrappy professional with a background as a founding hire at a YC company or early customer role at a leading vertical SaaS like Toast or ServiceTitan.
- Proven track record in Account Management or Customer Success at high-growth AI startups such as 11x, Artisan, or Clay.
- Former founder experience or a history of owning expansion and revenue growth in an early-stage startup environment.
Why this role
Why this role is remarkable
- Ground-floor opportunity to join a cutting-edge AI venture as a key early hire in our NYC headquarters.
- Work directly with the leadership team to define our customer success strategy and expansion playbook.
- Rapid career progression in a high-growth environment where you are rewarded for grit and results.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.