As the first Customer Success hire, you will own the end-to-end relationship for a platform helping finance and engineering leaders optimize cloud spend. You will drive onboarding, lead quarterly business reviews with CFOs, and build foundational success processes. This is a high-impact role at a rapidly scaling startup solving a critical infrastructure challenge.
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Customer Success Manager (FinOps Focus) at VC-backed cloud infrastructure SaaS
Are you ready to be the first Customer Success hire at a high-growth startup redefining cloud cost management? This foundational role in London offers the unique opportunity to build a CS function from scratch while partnering directly with CFOs at major tech companies. If you have 5+ years of B2B SaaS experience and want to solve one of the biggest challenges in modern infrastructure alongside a seasoned founding team, this is the career-defining move you've been looking for. Join a well-funded team backed by top-tier VCs and take ownership of a mission-critical category.
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Location
London, United Kingdom
Compensation
Not Disclosed + Equity
Company
Confidential company
Role overview
About the company
VC-backed cloud infrastructure SaaS
What you will do
- Act as the primary strategic partner for finance and operations stakeholders, ensuring they realize maximum value and cost transparency from the platform.
- Lead regular engagement calls and quarterly business reviews with CFOs and FP&A leaders to articulate savings opportunities and drive business outcomes.
- Collaborate cross-functionally with Product and Sales to mitigate churn risks and identify expansion opportunities through accurate account health monitoring.
Who this is a fit for
- 5+ years of B2B SaaS experience in Customer Success or Account Management, specifically within mid-market or enterprise motions.
- Exceptional communication skills with the ability to translate complex billing or infrastructure data into strategic insights for C-suite finance stakeholders.
- A proactive, builder mindset with a bias for action and an interest in shaping the culture of an early-stage, fast-moving organization.
Why this role is remarkable
- Foundational hire opportunity to build the entire Customer Success function and playbooks from the ground up at a high-growth startup.
- Work on a uniquely differentiated product that solves a massive, mission-critical pain point for finance leaders and engineers without commitment risk.
- Join an experienced founding team with a proven track record of successful exits, backed by top-tier global venture capital investors.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.