Join a fast-growing fintech as the founding operations lead responsible for the entire customer journey from contract to activation. You will bridge the gap between sales and success, managing high-stakes KYC/AML compliance while coordinating marketing operations. This hybrid role is critical for accelerating revenue by compressing time-to-first-deposit for a waiting backlog of customers.
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Founding Customer Operations Associate at Round Treasury
Help build the future of finance at a fast-growing startup developing the first autonomous digital worker for operations. As the Founding Customer Operations Associate in London, you will own the entire customer onboarding lifecycle, managing high-stakes compliance and activation to move revenue. This is a rare opportunity to work directly with the founding team, bridge the gap between operations and marketing, and play a pivotal role in scaling a venture-backed fintech from the ground up.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Round Treasury
Role overview
Finance
At Round, we’re building the first truly autonomous digital worker for finance and operations. Not another CFO co-pilot - a real employee that thinks, acts, and executes across tools, protocols, and banking rails.
We’re combining the power of infrastructure with AI to push the frontiers of what’s possible in finance.
What you will do
- Manage end-to-end customer onboarding including KYC collection, compliance partner follow-ups, and running technical product activation calls
- Maintain the CRM and report weekly on key metrics such as time-to-submission and time-to-approval to identify bottlenecks
- Coordinate marketing logistics by shepherding content through compliance reviews and managing event administration for webinars and hackathons
Who this is a fit for
- 1–3 years of experience in high-detail roles such as paralegal, KYC analyst, or startup operations generalist
- Exceptional organizational skills with a proven ability to chase documents and manage complex pipelines without dropping balls
- Strong written and verbal communication skills capable of explaining technical financial products warmly and clearly to customers
Why this role is remarkable
- Direct impact on revenue by owning the critical function that moves capital from signed contracts to active deposits
- High-visibility founding team role working directly with the CEO to scale a venture-backed fintech from 0 to 10
- Clear career trajectory into customer success leadership within a company redefining finance through AI-driven digital workers
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Round Treasury wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.