You will own the end-to-end client journey for a high-growth PropTech platform. From technical onboarding to commercial expansion, you'll act as a strategic partner to key accounts while building the customer success function from the ground up. You will bridge the gap between user feedback and product roadmap to drive long-term adoption.
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Head of Customer Success at HYBR LIMITED
Join a rapidly growing PropTech startup valued at £13.5M as their Head of Customer Success. This is a rare opportunity to own the entire post-sales client journey, from technical onboarding to commercial expansion, while building a team from the ground up. If you are a commercially-driven CS leader with 5+ years of B2B SaaS experience who wants to shape product strategy and prepare for a major Series A round, this hands-on role in London is the perfect next step for your career.
About this role
Role overview
About the company
HYBR LIMITED
PropTech startup with a £13.5M valuation, preparing for a Series A in 12 months.
What you'll do
What you will do
- Lead the technical setup and training for key accounts, ensuring successful adoption during the critical first months post-sales handover.
- Drive revenue growth by managing the commercial relationship, identifying upsell opportunities, and securing long-term contract expansions.
- Act as a hands-on relationship manager and problem-solver, building deep trust with clients while navigating technical hurdles and operational challenges.
Who you are
Who this is a fit for
- 5+ years of experience in B2B SaaS Customer Success or Account Management, ideally with a background in PropTech or high-growth AI environments.
- Commercially driven professional with a proven track record of exceeding expansion targets and managing the financial health of a client portfolio.
- Strategic thinker who can diagnose underlying client pain points and communicate them clearly to engineers and product leaders to drive development.
Why this role
Why this role is remarkable
- Take full commercial ownership of the client funnel, managing everything from initial adoption to upsell and expansion at a £13.5M valuation startup.
- Influence the future of the platform by translating complex client feedback into actionable feature priorities for the product team.
- Step into a high-impact leadership role where you will manage a direct report from day one and shape the entire CS department ahead of a Series A.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
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