As the Head of Customer Success, you will lead the charge in defining and scaling the post-sales experience for a high-growth AI platform. You will build the CS function from the ground up, establishing processes, metrics, and a team dedicated to ensuring long-term value and retention for a rapidly expanding enterprise customer base.
Head of Customer Success at fast-growing AI startup
Are you a CS leader who thrives in hyper-growth environments? Join this well-funded AI startup in New York City as their first Head of Customer Success. You will have the unique opportunity to build the entire post-sales function from scratch, shaping the strategy and scaling a world-class team from the ground up.
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Location
New York, United States
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
Fast-growing AI automation startup
What you will do
- Design and implement the end-to-end customer journey, from onboarding and implementation to renewal and expansion.
- Recruit, mentor, and lead a high-performing team of Customer Success Managers as the company scales its operations.
- Define and track key performance indicators such as Net Revenue Retention, churn rate, and customer health scores.
Who this is a fit for
- Proven track record of building and leading a Customer Success function from scratch within a hyper-growth B2B SaaS environment.
- Deep expertise in developing scalable customer life-cycle processes and managing complex enterprise relationships.
- Exceptional leadership skills with a “roll-up-your-sleeves” mentality and a passion for driving customer value in emerging tech.
Why this role is remarkable
- Founding leadership opportunity to build the entire Customer Success department from scratch at a well-funded AI startup.
- Work directly with the founding team to shape the company’s long-term customer strategy and product roadmap.
- High-impact role in a hyper-growth environment backed by top-tier venture capital firms within the booming AI space.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.