Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
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Head of Customer Success at fast-growing B2B SaaS platform
Are you a Customer Success leader ready to build and scale a function from the ground up? Join a fast-growing B2B SaaS platform that's transforming how consumer brands operate. This is your chance to drive retention, expansion, and truly influence the strategic direction of a dynamic company.
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This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
London, United Kingdom
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
Fast-growing B2B SaaS platform
What you will do
- Own and implement the Customer Success strategy, building scalable playbooks and frameworks.
- Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption.
- Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence.
Who this is a fit for
- 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles.
- Proven track record of building or scaling a CS team in a high-growth, dynamic environment.
- Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR).
Why this role is remarkable
- Lead and scale the entire Customer Success function, transforming it into a growth driver.
- Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands.
- Enjoy significant autonomy and influence, shaping the direction of a critical business area.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.