As an Onboarding Specialist, you will lead the implementation process for new customers, including local authorities and national charities. You will manage the end-to-end journey from initial setup to full adoption, ensuring organisations are equipped to deliver support effectively. Your work directly bridges the gap between financial aid and those who need it most.
Onboarding Specialist at Lightningreach
Join Lightningreach.org, a high-impact social enterprise on a mission to help 1 million people access financial support by 2028. As an Onboarding Specialist, you will be the face of the platform for councils and charities, guiding them through successful launches that directly help vulnerable individuals in need. If you're a mission-driven communicator looking to build a career in customer success while making a tangible social impact, this remote-first UK role is the perfect opportunity to grow with a purpose-led team.
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Location
Remote (United Kingdom)
Compensation
£29k-£33k
Company
Lightningreach
Role overview
Technology for Social Impact
Lightning Reach is a UK-based technology social enterprise dedicated to enabling individuals, especially those experiencing financial challenges, to find and apply for personalised support from multiple providers via a secure, single online portal. Their platform streamlines the process for individuals to check eligibility and access thousands of support schemes, including help with energy bills, housing, and wellbeing needs. Lightning Reach collaborates with charities, local authorities, housing associations, utility companies, and financial service providers, and leverages technology such as open banking and secure ID verification to reduce administrative burdens and speed up delivery of support. The organisation operates as a fully remote, mission-driven team and has received recognition for its innovations in tackling poverty and supporting community wellbeing.
What you will do
- Own the end-to-end customer onboarding experience, acting as the primary point of contact for new organisations to ensure a seamless and positive launch.
- Design and deliver comprehensive training sessions that empower users to navigate the platform effectively and maximise impact for their vulnerable clients.
- Coordinate complex projects across multiple internal and external stakeholders, tracking progress against schedules to ensure timely and successful platform implementation.
Who this is a fit for
- Demonstrates exceptional communication and relationship-building skills with the ability to influence and guide stakeholders across local government and the charitable sector.
- Brings a detail-oriented, process-driven mindset to managing multiple projects simultaneously while maintaining a focus on high-quality customer outcomes and empathy.
- Possesses a strong curiosity for technology and social impact, ideally with familiarity in CRM tools like HubSpot or experience working within housing or local authorities.
Why this role is remarkable
- Directly impact the lives of millions by helping Lightningreach.org achieve its mission of supporting 1 million people facing financial hardship by 2028.
- Work within a high-growth social enterprise that partners with major councils, utilities, and grant-making bodies to transform how financial aid is distributed across the UK.
- Benefit from a remote-first culture that prioritises empathy and mission-alignment, offering a clear career path into Customer Success within the purpose-led B2B SaaS space.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Lightningreach wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.