As an Operations & Customer Success Analyst at uExcelerate, you will bridge the gap between data-driven insights and client satisfaction. You will manage customer onboarding, identify target audiences, and ensure operational excellence within a fast-paced SaaS environment. This is a unique opportunity to shape leadership development programs while growing with an innovative startup.
Operations & Customer Success Analyst at uExcelerate
Are you looking to break into the high-growth world of SaaS and HR Tech? uExcelerate is hosting a walk-in drive in Kolkata for an Operations & Customer Success Analyst to help scale their leadership development platform. This is a rare chance for early-career professionals with 0-1 year of experience to join a fast-paced startup where data-driven insights meet customer-centric innovation. If you're passionate about analytics, organizational excellence, and professional growth, join us on July 11th at our Godrej Genesis office to take the next step in your career.
Want to apply for this role?
Jack finds you jobs at companies like uExcelerate. Talk to Jack to get considered for roles that fit what you're great at.
Location
Kolkata, India
Compensation
Not Disclosed
Company
uExcelerate
Role overview
uExcelerate is a leadership acceleration platform, enabling enterprises to deliver personalised leadership journeys in the flow of work with measurable impact. The company offers an AI-powered leadership growth application, a coach marketplace, and capability-building programs that enable personalized leadership journeys and data-driven coaching at scale. Its solutions focus on business transformation, succession planning, role transitions, high-potential (HiPo) development, women leadership development, employee well-being, and diversity, equity, and inclusion, aiming to create sustainable coaching cultures and high-performing, growth-oriented workforces. uExcelerate delivers one-on-one coaching, group and team coaching, workshops, and consulting services to accelerate performance and support work-life integration in organisations.
What you will do
- Manage end-to-end customer onboarding and program execution to ensure a seamless experience for global clients.
- Analyze business metrics and customer data to identify target audiences and drive strategic engagement.
- Document core operational processes and collaborate across functions to maintain high standards of service delivery.
Who this is a fit for
- Possesses 0-1 year of experience with strong analytical skills and a passion for SaaS and HR technology.
- Demonstrates excellent communication and stakeholder management abilities to lead cross-functional collaboration.
- Shows exceptional organizational skills and a proactive mindset for problem-solving in a fast-paced, continuous learning environment.
Why this role is remarkable
- Join a fast-growing SaaS innovator in the high-impact HR Tech and leadership development space.
- Engage in a hands-on, high-growth environment where your data analysis directly influences customer success strategies.
- Participate in a direct walk-in drive to kickstart your career with immediate visibility and impact within the team.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and uExcelerate wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.