You will own the end-to-end strategic relationship for a portfolio of enterprise accounts, managing everything from implementation to renewal. Acting as a trusted advisor to Heads of Talent Acquisition, you will coordinate specialists to deliver high-performance candidate engagement solutions while driving Gross Retention and Net Retention across the UK, Europe, and US markets.
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Learn about Jack
Senior Customer Success Manager at inploi
Join the leading independent candidate engagement platform as they transition into a fully configurable Agentic System for hiring. As a Senior Customer Success Manager, you won't just manage accounts; you'll own the commercial strategy for a portfolio of iconic enterprise brands across the UK and US. From project-managing complex implementations to leading high-stakes QBRs with Resourcing Directors, this is a high-visibility role where your impact on retention and growth is directly rewarded. If you are a strategic thinker who thrives in high-volume hiring sectors like retail and hospitality, this is your chance to shape the future of recruitment technology.
About this role
Role overview
About the company
inploi
inploi (INPLOI LIMITED) is a UK-based recruitment technology company that provides a candidate experience and recruitment marketing platform for employers. Its cloud-based software helps organisations attract, engage, and convert candidates by delivering personalised, cross‑channel candidate journeys integrated with existing applicant tracking systems (ATS). The platform supports employer brand development, recruitment marketing campaigns, and job distribution, enabling brands to reach Millennial and Gen‑Z talent via the digital channels they use most. Employers can showcase their company, publish jobs, create hiring campaigns, manage talent pipelines, and communicate with applicants through a single interface, with a particular heritage in high‑volume sectors such as hospitality and service industries.
What you'll do
What you will do
- Project-manage complex enterprise implementations, coordinating internal designers, solutions engineers, and talent attraction specialists to ensure on-time and in-scope delivery.
- Build and execute strategic success plans for senior stakeholders, leveraging data and market context to drive platform adoption and expansion opportunities.
- Lead high-stakes Quarterly Business Reviews and renewal negotiations, identifying account risks early and maintaining a portfolio GRR target of 95% or higher.
Who you are
Who this is a fit for
- Proven experience managing strategic B2B SaaS accounts for enterprise clients, specifically focusing on commercial outcomes like revenue growth and retention.
- Deep understanding of the recruitment technology landscape, including Applicant Tracking Systems (ATS), integrations, or employer branding strategies.
- Exceptional operational and technical comfort, with the ability to navigate tools like Linear, Gong, and HubSpot while translating complex customer briefs into technical requirements.
Why this role
Why this role is remarkable
- Join a high-growth startup building a next-generation Agentic System that turns recruiters into Talent Engineers by automating sourcing, scheduling, and analysis.
- Own relationships with a prestigious portfolio of recognizable global brands across retail, hospitality, and healthcare including major UK fitness chains and retail giants.
- Enjoy a high-impact role where Customer Success is a central commercial function with a performance-based compensation structure tied directly to GRR, NRR, and NPS.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.