You will own the end-to-end success of conversational AI deployments for enterprise customers. As a strategic advisor, you’ll bridge the gap between business goals and technical execution, designing AI agent logic alongside engineers. You’ll manage scope, risk, and high-level stakeholder relationships to transform legacy contact centers into AI-first operations.
Senior Engagement Manager at Replicant
We’ve already automated over a billion agent minutes for enterprise giants, and now we need an AI-native consultant to lead our most complex deployments. If you have 6-8 years of experience at firms like McKinsey or Bain and thrive on high-stakes ambiguity, this is your chance to shape the future of conversational AI. You’ll partner with engineers to design intelligent agents and advise VP-level stakeholders on transforming their operations.
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Location
Canada, United States / Remote
Compensation
Not Disclosed
Company
Replicant
Role overview
150 employees
Replicant is a conversational AI platform that automates customer service interactions across voice, text, chat, and SMS channels. It handles repetitive and frequent calls, resolves Tier One inquiries with zero wait time using natural language processing and agentic AI architecture, improves customer satisfaction, reduces costs, and frees human agents for complex issues. Founded in 2017, it serves contact centers in industries like retail, e-commerce, telecommunications, and banking with enterprise-grade reliability.
What you will do
- Own the entire customer lifecycle from kickoff to go-live, acting as the primary delivery account owner responsible for scope, timeline, and outcomes.
- Partner with AI Engineers to translate complex business goals into functional conversation designs, logic, and system integrations that drive real-world resolution.
- Act as a trusted advisor to VP-level stakeholders, driving tough conversations and pushing back on requests that compromise the quality of the AI-customer interaction.
Who this is a fit for
- Brings 6-8 years of experience in professional services or management consulting (e.g., McKinsey, Bain, Deloitte) with a proven track record of deploying software.
- Is a technical “AI-native” who uses tools like Claude, Codex, or Cursor daily and is comfortable discussing APIs and system integrations with IT teams.
- Thrives on broad mandates and ambiguity, possessing the leadership skills to manage technical counterparts and influence senior leadership at enterprise organizations.
Why this role is remarkable
- Lead the deployment of cutting-edge agentic AI that has already automated over a billion minutes of human conversation for brands like Sunrun and CAA.
- Join a high-growth Series B company valued at $500M+ and backed by elite investors including Stripes, Salesforce Ventures, and Norwest.
- Operate with high autonomy as a “Blade Runner,” solving complex, ambiguous problems while shaping the delivery playbooks for the future of conversational AI.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Replicant wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.