As the first Senior Technical Account Manager, you will lead the technical relationship with strategic enterprise clients for a global infrastructure platform. You’ll solve complex configuration challenges across payroll, benefits, and data integrations while defining best practices. This high-impact role blends technical practitioner skills with strategic influence to shape the future of employee benefits.
Senior Technical Account Manager at VC-backed HR tech platform
Join a fast-growing, top-tier VC-backed startup as their first Senior Technical Account Manager. This is a rare chance to bridge the gap between complex engineering challenges and strategic enterprise clients, helping shape the technical infrastructure for global employee benefits. If you're a hands-on practitioner who loves debugging integrations, writing SQL, and building playbooks from scratch, this role offers high ownership and significant career growth. You will set the standard for the function while influencing the product roadmap of a platform used by major multinationals worldwide.
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Location
London, United Kingdom
Compensation
£85k-£90k + Equity
Company
Confidential company
Role overview
About the company
VC-backed HR tech platform
What you will do
- Own the technical relationship for strategic enterprise accounts, serving as the primary escalation point for complex configuration and integration challenges.
- Debug payroll reporting and API-driven workflows to ensure seamless data flow and resolve critical issues for multinational workforces.
- Collaborate closely with Product and Engineering teams to translate enterprise customer pain points into actionable improvements for the core platform.
Who this is a fit for
- Significant experience in technical support or technical account management within a fast-paced B2B SaaS environment.
- Strong technical proficiency, including hands-on experience debugging integrations, troubleshooting logs, and managing complex software configurations.
- Proven track record of managing high-stakes enterprise customer relationships and navigating escalated technical challenges with senior stakeholders.
Why this role is remarkable
- Opportunity to be the first Senior hire in the function, setting operational standards and building the technical playbooks for a growing team.
- Work on high-scale infrastructure used by major global enterprises to manage complex employee services across dozens of countries.
- Backed by top-tier venture capital firms with a significant market opportunity to modernize fragmented and manual legacy systems.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.