As the founding Technical Customer Success Manager at Opal Security, you will define the post-sales playbook from scratch. You’ll serve as a technical advisor for elite enterprise customers, managing complex deployments involving Terraform and APIs. By bridging the gap between customer needs and product engineering, you’ll drive retention and scale a world-class customer success function.
Technical Customer Success Manager at Opal Security
Join Opal Security as our founding Technical Customer Success Manager to architect the post-sales function for the leader in modern identity governance. Backed by $59M from Greylock and Battery Ventures, we secure AI agents and cloud infrastructure for elite teams like Databricks and Perplexity. This high-impact, player-coach role offers a $150K–$220K range plus equity, placing you at the center of the AI security revolution in San Francisco. You'll work directly with enterprise customers to solve complex technical integrations using Terraform and APIs while building the metrics and frameworks that will scale our global CS team.
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Location
San Francisco, United States
Compensation
$150k-$220k + Equity + Commission
Company
Opal Security
Role overview
The best security and engineering teams use Opal to manage access for everyone and everything in the modern enterprise — from employees and contractors to service accounts and AI agents. Recognizing that access moves rapidly, touches everything, and changes constantly, our AI-proofed authorization control plane is built for how identity works (and what identity security needs) today and tomorrow: scale, speed, and intelligence. We are based in San Francisco, trusted by leading hypergrowth startups and the Fortune 500 alike, and backed by Greylock, Battery Ventures, Silicon Valley CISO Investments (SVCI), and other top experts from around the world.
What you will do
- Act as the primary technical advisor for enterprise customers, troubleshooting deep integrations and diagnosing complex configuration issues across cloud environments.
- Develop the foundational frameworks for customer success, including leading indicators for risk, retention metrics, and repeatable post-sales playbooks.
- Collaborate directly with product and engineering teams to translate customer requirements into roadmap items, ensuring Opal Security stays ahead of market needs.
Who this is a fit for
- Brings 6+ years of experience in Customer Success, Solutions Engineering, or Technical Account Management, preferably at a high-growth Series A-C startup.
- Demonstrates technical fluency in infrastructure-as-code (Terraform), APIs, and the modern identity or cybersecurity landscape.
- Possesses a builder’s mindset with the ability to navigate ambiguity, escalate effectively, and manage renewals while maintaining a player-coach attitude.
Why this role is remarkable
- Architect a founding function at a high-growth startup where over 60% of the team has joined since the start of 2026.
- Work with a prestige customer base including AI pioneers like Runway and Perplexity, solving security challenges at the cutting edge of technology.
- Gain significant ownership and equity in a company backed by $59M from top-tier investors like Greylock and Battery Ventures.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
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