Drive AI-driven solutions for enterprise customers as a Technical Program Manager at Raft. This hands-on role involves implementing, debugging, and optimizing our next-gen agentic platform, coordinating internal and external teams, and translating technical needs into business impact. Ideal for a problem-solver thriving in ambiguity and fast-moving AI environments.
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Technical Program Manager (Customer-Facing AI-Driven Execution) at Raft
Are you a Technical Program Manager who thrives on solving complex, real-world problems with AI? Raft, a fast-growing enterprise AI platform, is seeking a customer-facing TPM to implement, debug, and optimize cutting-edge AI solutions for our enterprise clients. This is a unique opportunity to drive high-impact initiatives, shape our product roadmap based on field learnings, and work directly with senior leadership in a dynamic, AI-native environment. If you're a hands-on problem solver ready to bridge technical and business worlds, this role is for you.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Raft
Role overview
SoftwareLondon, United KingdomSeries B (VC-backed)
Raft is an AI-first technology company specializing in automating and streamlining operations for freight forwarders and customs brokers within the global logistics and supply chain sector. Through its intelligent freight platform, Raft orchestrates, automates, and simplifies the processing of documents, transactions, approvals, and workflows throughout the shipment lifecycle. The platform integrates with transport management systems (TMS) and leverages advanced AI—including organizational-level machine learning and large language models tailored to logistics—significantly enhancing efficiency, transparency, and collaboration for operators and their customers. Founded in 2017 and headquartered in London, Raft serves a large clientele, including many top global freight forwarders, automating over 300,000 shipments per month and saving its clients substantial operational time. The company has expanded to more than 95 employees across the UK, India, and the US.
Backed by Eight Roads Ventures, Bessemer Venture Partners, Episode 1 Ventures, Dynamo Ventures, Moguntia Capital, Techstars.
What you will do
- Drive complex, fast-moving programs, coordinating internal engineers, data scientists, and external customer teams.
- Lead short-term technical projects to deploy and integrate our AI platform, debugging and troubleshooting customer issues in real-time.
- Serve as the technical point of contact during deployment, translating customer objectives into actionable technical plans.
Who this is a fit for
- 5+ years in Technical Program Management, Forward Deployed Engineering, or Customer Engineering in SaaS/AI.
- Deep comfort operating across technical and non-technical domains, with strong debugging and troubleshooting instincts.
- Exceptional communication and stakeholder management skills, with daily use of AI tools in your workflow.
Why this role is remarkable
- Operate at the heart of technology strategy in a cutting-edge enterprise AI company, shaping its scaling journey.
- Work directly with enterprise customers to implement, debug, and optimize AI-driven solutions using Raft's next-generation agentic platform.
- Partner closely with senior leadership (CTO, CEO) and build systems with lasting impact in a high-energy, multicultural environment.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Raft wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.