As the second Leadership Team hire in London, you will own the entire customer lifecycle for a platform trusted by giants like Revolut. Leading a specialized team of ten, you will bridge the gap between high-level sales promises and technical delivery, ensuring massive enterprises achieve rapid, measurable value through autonomous AI agents.
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VP of Customer Success at Murphy
Join Murphy, the Northzone-backed fintech disrupting a $300B market with AI-powered debt collection. As our second Leadership Team hire in London, you’ll own customer outcomes for giants like Revolut, leading a team of Forward Deployed Engineers to bridge the gap between sales promises and technical reality. With €12.8M in fresh funding and a mission to replace legacy call centers with autonomous agents, this is a rare chance to build a global success function from the ground up. If you have a top-tier consulting or engineering background and thrive in high-stakes scaleups, we want to talk.
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Location
London, United Kingdom
Compensation
£150k-£200k + Equity
Company
Murphy
Role overview
Fintech
Murphy AI is a debt collection platform founded in Barcelona in October 2024, focused on helping businesses recover unpaid invoices using artificial intelligence. The platform employs AI agents to automate the process of contacting debtors through multiple channels (SMS, email, phone calls, WhatsApp, LinkedIn, certified letters), offering personalized and respectful communication in over 100 languages. Its solution negotiates payment arrangements such as early payment discounts and installment plans, with seamless integration into ERPs or via CSV uploads, and can escalate cases to legal partners if needed. Murphy aims to optimize recovery rates while minimizing overhead and manual intervention, redefining debt recovery for businesses.
What you will do
- Take end-to-end accountability for customer outcomes, from pre-sales deal shaping and proof-of-value to long-term account expansion and NRR.
- Lead and scale a high-performance team of Forward Deployed Engineers and Deployment Strategists to ensure predictable, high-quality enterprise implementations.
- Design and implement scalable systems and playbooks that reduce time-to-first-value and transform reactive firefighting into proactive, outcome-driven customer success.
Who this is a fit for
- 6-15 years of experience with a background in engineering or top-tier consulting (McKinsey, BCG, Bain) and leadership roles in enterprise-selling scaleups.
- A "Palantir FDE" mindset—you thrive on technical delivery and execution integrity rather than traditional, relationship-only account management.
- Proven track record of building departments from scratch in high-stakes environments, with the ability to hire and develop high-density talent internationally.
Why this role is remarkable
- Join a rocketship that raised €12.8M from Northzone and Seedcamp, growing from founding to serving Europe's largest financial institutions in under a year.
- High-impact leadership opportunity to scale a 10-person delivery and success team to 20+ members across multiple international locations by year-end.
- Direct collaboration with serial-founder leadership in a culture that replaces legacy call centers with cutting-edge AI, tackling a $300B+ antiquated market.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Murphy wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.