You will act as the critical bridge between premium clients and the freelance marketplace, ensuring successful project delivery through high-touch relationship management. This role focuses on account health and customer success rather than traditional talent acquisition, driving value by helping enterprises navigate and optimize their flexible workforce strategies at scale.
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Delivery Manager at Yunojuno
Are you a relationship-driven professional looking to move beyond traditional recruitment? This market-leading freelancer management platform in London is looking for a Delivery Manager to drive customer success and account health for their top enterprise clients. You will move away from the talent acquisition arm and focus on becoming a strategic partner, ensuring the world’s most creative brands get the most value from their flexible workforce. If you have a passion for B2B SaaS and client strategy, this is your chance to shape the future of work.
About this role
Role overview
About the company
Yunojuno
Human Resources Services / HR Software
YunoJuno is the leading freelancer management and marketplace platform in the UK, connecting companies with an elite, curated network of over 100,000 industry-vetted freelancers and contractors across creative and tech sectors. Founded in 2012 and based in London, YunoJuno provides an end-to-end solution for businesses to find, hire, manage, and pay freelancers across 165+ countries. The platform streamlines onboarding, compliance, contracts, payments, and reporting, enabling companies to manage their global contingent workforce while reducing administrative overhead and compliance risks. YunoJuno has processed over £2 billion in freelancer bookings, serving over 12,000 clients ranging from startups to FTSE 500 giants such as Google, BBC, PepsiCo, and Canon. Their mission is to unlock the true potential of flexible talent and power the future of work.
What you'll do
What you will do
- Manage a portfolio of high-value enterprise accounts, serving as their primary point of contact for project delivery and platform adoption.
- Partner with clients to understand their strategic hiring needs and translate them into successful workforce solutions within the platform.
- Monitor account health and performance metrics, proactively identifying opportunities to expand the partnership and improve delivery outcomes.
Who you are
Who this is a fit for
- Proven experience in Customer Success or Account Management within a B2B SaaS, recruitment tech, or professional services environment.
- Strong commercial acumen with a track record of building long-term relationships and driving retention across enterprise-level stakeholders.
- Excellent communication skills with the ability to balance the needs of a two-sided marketplace while focusing on client satisfaction.
Why this role
Why this role is remarkable
- Step into a high-growth environment that is redefining the future of work for the world's most creative and innovative brands.
- Shift from a recruitment-heavy focus to a strategic customer success and account management partner role with deep commercial impact.
- Join an established market leader in the freelance management space with significant funding and a mature, supportive team culture.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.