Introductions

• How introductions work
• The candidate pitch
• What the candidate sees
• FAQ

How introductions work

Introductions are consent-based: both you and the candidate must agree before anyone's contact information is shared.

1. You request an intro — When you see a candidate you want to meet, click "Request Intro."
2. Jill reaches out to the candidate's Jack — Jill messages the candidate's Jack agent, explaining the role and why the candidate might be a fit.
3. Jack talks to the candidate — Jack contacts the candidate about the opportunity (via email or WhatsApp), using the candidate pitch you've defined for the role. He frames it in the context of what he knows about the candidate — their goals, preferences, and what they've said they're looking for.
4. The candidate decides — If they're interested, they tell Jack yes.
5. Jill introduces you over email — Jill sends an introduction email connecting you and the candidate directly. If you add a Calendly/scheduling link (you can do this if you click Configure Role and insert it where prompted in Introduction Flow), this allows the candidate to book a call directly in your calendar. From there, you take it forward! You can schedule a call, share more details, and do whatever your process is.

If the candidate isn't interested, you'll be notified. No contact information is shared unless both sides opt in.

If you want to customise how Jill works with you about a specific role, check out Working with Jill — Configure Role.

The candidate pitch

Each role has a candidate pitch. This is a short description of the opportunity that Jack uses when reaching out to candidates on your behalf. This is what candidates see (not the Brief: candidates cannot see the Brief).

A strong pitch covers:

• What makes the role interesting
• Why the company is worth joining right now
• What the person would work on
• Anything that makes it stand out — mission, team, stage, growth potential

You can view and edit the pitch from the role's Pitch tab. Jill can also help you write or refine it — just ask her in chat.

What the candidate sees

The candidate never sees the Brief (this is an internal hiring memo). They see the Pitch.

FAQ

How long does an introduction take? Most introductions complete within a few days.

Can I customize the pitch for specific candidates? The candidate pitch applies to the role as a whole. Jack handles the per-candidate personalization based on what he knows about each person.

What if the candidate declines? We don't currently notify you if a candidate declines. If you don't hear back, the candidate has either declined or skipped the intro request.

For more questions, see the FAQs page. For details on how fees work when you hire through an introduction, see our Terms & Conditions.